Privacy, with voice in mind.
This Privacy Policy explains how Voxumi collects, uses, stores, and discloses personal information when you use our AI voice studio, voice cloning services, and related applications. By using the Service, you agree to the practices described here.
This Privacy Policy describes how our platform ("we," "us," or "our") collects, uses, and discloses your personal information when you use our AI voice studio, voice cloning services, and related applications (the "Service"). We are committed to protecting your privacy and to handling your personal data with care.
Information We Collect
We collect several categories of information to provide and improve the Service.
- Account Information: When you create an account, we collect information such as your name, email address, and login credentials. If you sign in through a third-party provider such as Google or GitHub, we receive the information that provider is authorized to share with us.
- Audio and Content Data: We collect text you enter into our SSML editor or related creation tools to generate speech, and we collect voice recordings you upload when you request voice cloning or similar model-creation features.
- Payment Data: Payments are processed by third-party payment processors such as Stripe or comparable providers. We do not store full card numbers or complete financial credentials on our own servers, but we retain transaction metadata such as order IDs, payment status, and subscription status.
- Technical and Usage Data: We automatically collect IP addresses, browser and device information, product interaction logs, and diagnostic records to keep the Service stable and improve performance.
How We Use Your Information
We use personal information only where it supports clearly defined product and operational purposes.
- Provision of Services: To generate AI voices, manage projects, process voice cloning requests, and deliver the features you choose to use.
- Service Improvement: To refine our product experience and improve AI quality, including model evaluation and workflow optimization, using anonymized or aggregated data where possible.
- Communication: To send system updates, product notices, transactional messages, and support responses.
- Compliance and Security: To detect abuse, prevent fraud, enforce product rules, and satisfy legal or regulatory obligations.
Legal Basis for Processing (GDPR)
If you are located in the European Economic Area, we rely on the following legal bases depending on context.
- Performance of a Contract: To provide the Service that you requested.
- Consent: Where you provide explicit permission, including when required for biometric voice data or similar sensitive information.
- Legitimate Interests: To maintain platform security, prevent fraud, improve our products, and support ordinary business operations.
Data Storage and International Transfers
Your information may be processed or stored outside your state, province, or country.
Where cross-border transfers occur, we implement appropriate safeguards, including contractual protections such as Standard Contractual Clauses where relevant, to help ensure your information remains protected under this policy.
Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this policy.
Retention periods may vary depending on the category of information, the nature of the service relationship, payment and accounting requirements, legal obligations, and dispute-resolution needs. Voice samples and voice models may be deleted by users through the account dashboard when those controls are available.
Your Rights and Choices
Depending on your location, you may have privacy rights such as the following.
- Right to Access: Ask for a copy of the personal data we hold about you.
- Right to Erasure: Ask us to delete personal data where applicable.
- Right to Rectification: Ask us to correct inaccurate or incomplete information.
- Right to Data Portability: Request a copy of your data in a portable format where required by law.
- Right to Opt-Out: Residents of jurisdictions such as California may have rights relating to the "sale" or "sharing" of personal information. We do not sell personal data.
Security of Data
We use reasonable administrative, technical, and organizational measures to protect your information.
These measures include industry-standard encryption in transit, access controls, and operational safeguards. However, no system is perfectly secure, and we cannot guarantee absolute security.
Children's Privacy
Our Service is not intended for individuals under the age of 18.
We do not knowingly collect personal information from individuals under 18. If you believe a minor has provided personal information to us, please contact us so we can review and take appropriate action.
Changes to This Privacy Policy
We may update this policy from time to time to reflect product, legal, or operational changes.
When we update this page, we will post the revised version here and update the "Last Updated" date. Material changes may also be highlighted through product notices or other appropriate channels.
Contact Us
If you have questions about this Privacy Policy, please contact us through the official website below.
